Duties of Computer Support Specialists
4. Computer Technician
A computer technician’s role is to maintain computer systems, troubleshootproblems, make fixes/repairs, and provide technical support. The “computertechnician” job title might be used for any range of roles such as A) a PCtechnician in a retail location; or B) a member of a company’s internalIT/Help Desk Support team or C) technical support person helping customerswith their computer issues over the phone.Alternative IT Job Titles: IT Technician, Computer Support Specialist, HelpDesk Technician, PC Technician, Computer Repair Technician, Personal ComputerTechnician, Desktop Support Technician, IT Support Technician
14. Computer Support Specialist
A computer support specialist provides technical support for a company’scustomers or employees. A computer support specialist tasks include assistingusers with issues related to computers, software, and printers. A computersupport specialist can provide either in-house or customer support.Alternative IT Job Titles: Computer User Support Specialist, Technical SupportSpecialist, IT Specialist, Computer Technician
Top 3 Computer Support Specialist Jobs
* Tech Support Specialist – A3 Smart Home – Tempe, AZAs a Tech Support Specialist I on our Tech Support team, you will troubleshootequipment and … Uses online resources, websites, computer and web baseddownloading programs * Tests with customer … * IT SUPPORT SPECIALIST – Pinnacle Group, Inc. – Redwood City, CA* Desktop Support Specialist Job Duties * Provides complex technical support , planning, and coordination for End User touch points of the distributed computer environment, including desktop, software … * IT Support Specialist – Aldridge – Seattle, WAWe have an immediate full-time opening for a Support Specialist in our Seattleoffice. In this role … Our clients generally range in size between 25 and250 computer users and are located nationwide …See all Computer Support Specialist jobsComputer support specialists provide help and advice to computer users andorganizations. These specialists either support computer networks or theyprovide technical assistance directly to computer users.
Duties of Computer Support Specialists
Computer network support specialists typically do the following: * Test and evaluate existing network systems * Perform regular maintenance to ensure that networks operate correctly * Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systemsComputer network support specialists, also called technical supportspecialists, analyze, troubleshoot, and evaluate computer network problems.They play an important role in the routine maintenance of their organization’snetworks, such as performing file backups on the network. Maintenance can beperformed daily, weekly, or monthly and is important to an organization’sdisaster recovery efforts. Solving an information technology (IT) problempromptly is important because organizations depend on their network systems.Network support specialists may assist computer users through phone, email, orin-person visits. They often work under network and computer systemsadministrators, who handle more complex tasks.Computer user support specialists typically do the following: * Pay attention to customers’ descriptions of their computer problems * Ask customers questions to properly diagnose the problem * Walk customers through the recommended problem-solving steps * Set up or repair computer equipment and related devices * Train users to work with new computer hardware or software, such as printers, word-processing software, and email * Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers haveComputer user support specialists, also called help-desk technicians, usuallyprovide technical help to non-IT computer users. They respond to phone andemail requests for help. They can usually help users remotely, but they alsomay make site visits so that they can solve a problem in person.Help-desk technicians may solve a range of problems that vary with theindustry and the particular firm. Some technicians work for large softwarecompanies or for support service firms and must give instructions to businesscustomers on how to use business-specific programs such as an electronichealth records program used in hospitals or physicians’ offices. Sometimesthey work with other technicians to resolve problems.Other help-desk technicians work in call centers, answering simpler questionsfrom nonbusiness customers. They may walk customers through basic steps inreestablishing an Internet connection or troubleshooting household IT productssuch as Wi-Fi routers.
Work Environment for Computer Support Specialists[About this section] [To
Top]Computer network support specialists hold about 195,100 jobs. The largestemployers of computer network support specialists are as follows:Computer systems design and related services | 19% —|— Telecommunications | 11% Finance and insurance | 7% Management of companies and enterprises | 6% Data processing, hosting, and related services | 4% Computer user support specialists hold about 671,800 jobs. The largestemployers of computer user support specialists are as follows:Computer systems design and related services | 22% —|— Educational services; state, local, and private | 12% Management of companies and enterprises | 5% Software publishers | 4% Temporary help services | 4% Faster computer networks are making it possible for some support specialists,particularly help-desk technicians, to telework, or work from their home.However, a few specialized help-desk technicians may have to travel to aclient’s location to solve a problem.
Computer Support Specialist Work Schedules
Job Outlook for Computer Support Specialists[About this section] [To Top]
Employment of computer support specialists is projected to grow 8 percent overthe next ten years, much faster than the average for all occupations. Moresupport services will be needed as organizations upgrade their computerequipment and software. Computer support staff will be needed to respond tothe installation and repair requirements of increasingly complex computerequipment and software. However, a rise in cloud computing could increase theproductivity of computer support specialists, slowing their growth at manyfirms. Smaller businesses that do not have information technology (IT)departments will contract services from IT consulting firms and increase thedemand for computer support specialists in those firms.Employment growth also may come from increasing demand for IT support servicesfrom healthcare industries. This field is expected to greatly increase its useof IT, and support services will be crucial to keep everything runningproperly.See all computer jobs.
Careers Related to Computer Support Specialists[About this section] [To
Top]Computer and information systems managers, often called information technology(IT) managers or IT project managers, plan, coordinate, and direct computer-related activities in an organization. They help determine the informationtechnology goals of an organization and are responsible for implementingcomputer systems to meet those goals.Computer network architects design and build data communication networks,including local area networks (LANs), wide area networks (WANs), andIntranets. These networks range from small connections between two offices tonext-generation networking capabilities such as a cloud infrastructure thatserves multiple customers.Computer programmers write and test code that allows computer applications andsoftware programs to function properly. They turn the program designs createdby software developers and engineers into instructions that a computer canfollow.Computer systems analysts, sometimes called systems architects, study anorganization’s current computer systems and procedures, and design solutionsto help the organization operate more efficiently and effectively. They bringbusiness and information technology (IT) together by understanding the needsand limitations of both.Customer service representatives interact with customers to handle complaints,process orders, and provide information about an organization’s products andservices.Database administrators (DBAs) use specialized software to store and organizedata, such as financial information and customer shipping records. They makesure that data are available to users and secure from unauthorized access.Information security analysts plan and carry out security measures to protectan organization’s computer networks and systems. Their responsibilities arecontinually expanding as the number of cyberattacks increases.Computer networks are critical parts of almost every organization. Network andcomputer systems administrators are responsible for the day-to-day operationof these networks.Web developers design and create websites. They are responsible for the lookof the site. They are also responsible for the site’s technical aspects, suchas its performance and capacity, which are measures of a website’s speed andhow much traffic the site can handle. In addition, web developers may createcontent for the site.A portion of the information on this page is used by permission of the U.S.Department of Labor.Bachelor of Science in Computing and Information Systems
IT Support Specialist Job Description
An IT Support Specialist oversees computer systems for businesses and offerssupport to the system’s users. This may be internal assistance, workingdirectly with staff who use the computer systems or it may be assistingexternal customers who access the systems via the Internet.IT Support Specialists generally report to an IT Manager, however, theirduties are often performed with minimal supervision. According to the Bureauof Labor Statistics, the computer support staff sector is expected to grow atan above average rate of 12 percent through 2024. This will add an estimated88,800 jobs to this sector during this time frame.
IT Support Skills
A successful IT Support Specialist is technologically savvy and enjoysassisting others. They have excellent communication skills and keep up to dateon the latest developments and trends in the industry. In addition to thesetraits, employers look for applicants with the following skills.Core skills: Based on job listings we looked at, employers want IT Supportwith these core skills. If you want to work in IT Support, focus on thefollowing. * Having a working knowledge of common information technologies and systems * Managing multiple projects simultaneously while maintaining high customer service standards * Communicating complex concepts to a general audience * Troubleshooting common IT problemsAdvanced skills: While most employers did not require the following skills,multiple job listings included them as preferred. Add these to your skillsetand broaden your career options. * Experience with technical writing for documentation or instruction * Hardware and software certification such as, A+ * Program certifications such as, Cisco and Microsoft Windows
IT Support Resources
There are more helpful aresources available on the Web for those interested inworking in IT Support. We scoured the internet and found these links full oflearning opportunities and the latest industry news.On the WebPowersolution.com Tech Blog – This IT Support company maintains a blog ontheir site with articles about new technologies and good practices in theworld of IT Support.Fentons Blog – Fentons, a UK-based IT Service company, blogs about all thingsIT related on their frequently updated blog page.IT Support BooksA Guide to Computer User Support for Help Desk and Support Specialists – Thisbook is full of not just technical knowledge, but also good customer servicepractices for the IT Support person.A+ Guide to IT Technical Support (Hardware and Software) – An excellentresource for industry standard practices in IT Support.The PC and Gadget Help Desk: A Do-It Yourself Guide to Troubleshooting andRepairing – This book is intended to help the layman troubleshoot commonissues with computers and other digital gadgets. A great resource for tips andquick solutions.Industry GroupsTechnology Services Industry Association – TSIA offers its more than 30,000members excellent industry research, education opportunities and events. Theirsite blog has lots of good information for non-members.Association of Support Professionals – ASP is an international membershiporganization for customer support managers, executives, professionals, andthose interested in the field. They offer members a network of likemindedprofessionals, conferences, and research and data on the industry.Help Desk Institute – HDI was founded in 1989 and has a network of more than150,000 members. They host conferences, publish research and papers and offercertification opportunities.
Technical Support Specialist Job Outlook
Employment of technical support specialists is on the rise, with 11 percentgrowth expected from 2016 to 2026, according to the BLS. If you want to getinto IT, technical support specialist is a great place to start.